מדיניות החזרים | OneSuite

Thank you for purchasing OneSuite. If for any reason you are not fully satisfied with your purchase, we invite you to review our refund policy. This policy describes the conditions under which you may request a refund and the process for doing so.

Eligibility Criteria

  • New Customers Only: Refunds are only available to new customers within the first 14 days of their initial purchase.
  • No Refunds for Renewals: Subscription renewals are not eligible for refunds.

Requesting a Refund

To request a refund:

  1. Contact Us: Send us an email at contact@onesuite.io or visit our contact page.
  2. Provide Required Information: Include your subscription details and the email address used for the purchase.

Processing Time

  • Refunds are processed within 3 to 30 business days from the date of your request.

Payment Methods

  • No Exclusions: All payment methods are eligible for refunds.
  • Preferred Method: Refunds will be issued to your preferred payment method. Please note that you are responsible for any transaction fees associated with the refund.

Partial Refunds

  • No Partial Refunds: We do not offer partial or prorated refunds based on usage within the 14-day period.

Subscriptions and Trials

  • All Plans Covered: The refund policy applies to all subscription plans, including monthly and annual plans.
  • Free Trials Excluded: The 14-day refund period starts with payment, not during a free trial period.

Exceptions

  • No Specific Exceptions: There are no specific products, services, or features excluded from this refund policy.
  • No Geographic Restrictions: The refund policy applies regardless of your location.

Additional Notes

  • Transaction Fees: Users are responsible for any transaction fees associated with processing the refund.
  • Immediate Access Revocation: Access to all OneSuite features and services will be immediately revoked upon requesting a refund.
  • Notification: You will be notified via email about the status of your refund.

Customer Support

  • For questions or issues regarding refunds, please contact our support team at support@onesuite.io.

Company Address

  • OneSuite DBA MailBluster LLC
  • 2810 N Church St, PMB 38894
  • Wilmington, Delaware 19802-4447 US

We value your business and are committed to ensuring your satisfaction with OneSuite. If you have any further questions or need assistance, please do not hesitate to reach out to our support team.